Privacy Policy

Introduction

This Privacy Policy details how Farm Direct Produce (‘We’) collect, use, and disclose your information when you use the service, in accordance with the General Data Protection Regulation (GDPR) and other relevant legislation.

We collect information to enable us to run the best service we can. It is important to us to be transparent about why we need the personal information we collect, what we do with this information, and how we keep you and your information safe. By using the service and providing us with your personal information, you consent to the collection and use of this information in accordance with this Privacy Policy.

GDPR

At Demo Organics we are committed to protecting your privacy and your personal data. We use an online computer system (Growing Good) that manages our online ordering and helps us administer our orders. Your customer data is stored on a disk in a secure data centre run by a large, reputable and established hosting provider and is also encrypted. It is a condition of GDPR that we have consent from customers to contact them and store their data.

How we use your data

We use your data to provide a better service that is tailored to the needs and wants of our customers. Without your data we would be unable to contact you about your order and you will be unable to process your orders online.

The following list outlines how we use your data:

To fulfil a contract and provide our service we may use your data to:
process and fulfil your orders
process payments
respond to any queries and complaints
keep a record of your relationship with us
remind you of ordering deadlines
let you know if you have not checked out your basket
let you know about changes to the service, for example if a product is unavailable
contact you if we think there is something unusual with your order

If you consent, we may use your data to:

send you email newsletters to keep you informed
let you know about any competitions or events
inform you of new products and services you may be interested in
send you customer feedback surveys that enable us to improve our service
to contact you if you permanently cancel your orders with us, to understand your reasons for leaving
to develop and improve our site and systems
If you deregister your account, we will still hold your data in case you return. If you do deregister and would like us to delete your data, please let us know as we have the functionality to permanently delete your data from our system. If you have any questions regarding your personal information, we will happily answer them.

Password and Security

As part of the sign-up process, you will be required to create a password for your account. Keep your password secret and do not disclose it to anyone else. If you believe the secrecy of your password has been compromised, please notify us immediately and a new password will be issued.

Cookies

This site uses cookies. Cookies are text files with small pieces of data that are placed on your machine to help the site provide a better user experience. They are used to retain user preferences, store information for things like shopping baskets, and provide anonymised tracking data to third party applications like Google Analytics. Cookies are intended to make your browsing experience better. However, you may prefer to disable cookies on this site and on others.